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16245-AD, Clin Ops

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Manages and supports the delivery of day-to-day site activities.

Collaborates with customers and stakeholders to develop and deliver patient and site operations plans; contributes to site performance metrics; continually improving the quality and consistency processes used at clinical sites; and prepares, distributes, and files client deliverables and SOP or scope of work documentation.


  • Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
  • Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process. Evaluate current methods and develops office/region based tools for onboarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
  • Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable.
  • Allocate resources to clinical research projects by assigning staff to clinical studies that are appropriate to their experience and training. May participate in country/region coordinated resourcing process.
  • Manage the quality of assigned staff's clinical work through regular review and evaluation of work product. This review may include review of written materials, soliciting internal and external customer feedback, and review of project assignment completion. Identifies quality risks and issues and create appropriate corrective action plans.
  • Ensure that staff is meeting defined workload, quality and budget metrics through regular review and reporting of findings as outlined by clinical operations management.
  • Act as a coach and mentor for staff members as they develop in their roles. Collaborate with project leadership including the PM and other functional leadership to manage project related challenges and to achieve exemplary customer service. Act as an adjunct CRS or CPM as needed to support achievement of study objectives.
  • Participates in corporate or departmental quality or process improvement initiatives.


  • Bachelor's Degree Health care or other scientific discipline or educational equivalent
  • 10 years of clinical trials experience including 5 years experience in a leadership capacity
  • Advanced knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
  • Knowledge of clinical research financial parameters and project financial tracking and accounting methods
  • Strong leadership skills
  • Effective presentation skills
  • Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
  • Strong written and verbal communication skills including good command of English
  • Excellent organizational and problem solving skills
  • Effective time management skills and ability to manage competing priorities
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1104620

16245-AD, Clin Ops

Full Time

Published on 02/07/2020