At Intercept, our mission is to build a healthier tomorrow for patients with progressive non-viral liver diseases. Intercept's lead product, obeticholic acid (OCA), is a first-in-class farnesoid X receptor (FXR) agonist marketed under the brand name \"Ocaliva®\" in the U.S., EU and Canada for the treatment of patients with primary biliary cholangitis (PBC), a rare autoimmune liver disease. In 2016, Ocaliva® was the first medication to be approved for PBC in over twenty years, and sales continue to grow.
Intercept has also established the leading clinical development program in liver fibrosis due to nonalcoholic steatohepatitis (NASH), a disease that impacts the lives of millions of people in the U.S. alone and for which there are currently no available treatments. The 18 month interim analysis of the REGENERATE study of OCA remains the only readout from a Phase 3 trial to have shown positive results in the disease.
People at Intercept are passionate about patients. You'll see their photos lining our walls and hear their stories in town halls. We're equally passionate about our team and ensuring each member reaches their potential. We brave new challenges together. That's how we find better ways to get things done and break down barriers. It's also how we make it fun to work here.
At Intercept, we foster an environment that celebrates creativity, collaboration, and mutual respect. We never hesitate to lean on our teammates and work together. Our relatively small size means you partner with accessible leaders who know you by name. This brings accountability and growth, which all add up to more opportunities to learn something new every day. A strong commitment to diversity, equity and inclusion is engrained in both our culture and our business. For self-motivated leaders who are ready to make a difference in the lives of patients, Intercept is a great place to be.
As Intercept continues to build its position as the leader in progressive non-viral liver disease, we are seeking an Associate Director of U.S. Commercial Training.
We are looking to bring on an exceptional training professional who can contribute to building a leading U.S. organization that will advance Intercept's mission of bringing innovative medicines to patients with non-viral chronic liver diseases.
The Associate Director of Training - U.S. Commercial will provide support to the Senior Director of Commercial Development, Sales Training & Excellence, and be responsible for the development and execution of Commercial training: strategy, development and execution, as well as delivering initial training courses to ensure employees have the requisite level of disease and product knowledge. This position will play a supportive role in leadership development and identifying the U.S. Commercial training needs (e.g., sales, product, market, and technical knowledge) and translating these into comprehensive, high quality and compliant training and development programs for all functions to deliver the business objectives. This role will provide ongoing training, support and coaching to the commercial home office and field teams. Responsibilities will include the provision, support, facilitation, design, and delivery of training initiatives that develop the competencies across U.S. Commercial teams.
This is a high impact role within the Commercial organization. The successful candidate will also be able to interact significantly with other functional and geographical teams across the company. It is critical that this person is committed to building effective cross-functional partnerships. The position requires adaptability and the capacity to own tasks, problem solve and to see projects through to their end in a flexible and innovative manner. This role will demand an ability to work strategically and operationally, and the right person will possess an entrepreneurial and innovative spirit.
The successful candidate must be able to perform each of the following satisfactorily, with or without an accommodation:
- Training Needs Analysis: Capture the sales training and development needs. Support the U.S. Commercial team (products/technical/skills) needs analysis. Develop and implement training and development programs across the field functions
- Training Material: Lead the development of high quality, effective sales training material including phase training facilitator and participate guides. Ensure a blended learning approach
- Provide Training's input to the development of new marketing materials and messages
- Initial Training Courses: Deliver initial training courses providing new employees with the requisite level of disease and product knowledge and skills. Includes session development, coordination and evaluation of the attendees.
- Ongoing Training: Provide ongoing training, support and coaching to the customer facing teams in line with the brand strategy. Design and deliver bespoke training and development solutions focused on developing competencies
- Account Management and Sales Effectiveness: Ensure that best practices in account management (ICPT model) and sales effectiveness are embedded in the sales process
- Monitoring, Compliance and Recording: Record the status of completed training and proactively drive the implementation of new training. Track and monitor the effectiveness of the training and development programs using appropriate tools and assess improvements. Archive all training material meeting compliance and legal requirements. Set up and maintain training record systems.
- Cross-functional Working: Liaison with Sales, Marketing, Regulatory, and Compliance to develop training materials, resources, and project plans
- Understand the legal and compliance environment and drive collaboration with the Legal and Compliance team
- Drive the spirit of \"ONE Team\" across all functions by supporting a team approach to focus on our patients as our top priority
Experience and Skills
- Bachelor's Degree required; on-the-job success is more important than postgraduate qualifications
- At least 5-7 years of overall pharmaceutical/biotechnology experience
- Prior pharmaceutical field manager (regional /district) experience preferred
- Prior pharmaceutical/biotechnology sales training experience preferred
REQUIRED KNOWLEDGE AND ABILITIES:
- Proven track record for delivering strong, consistent results in a pharmaceutical sales organization
- Knowledge of multiple physician types including Hepatologists and Gastroenterologists (specific knowledge of liver or other metabolic diseases is highly preferred)
- Instructional design principles to create training content
- Strong communication skills with an in-depth understanding of specialty product sales, account management & sales processes
- Strong presentation skills in various settings
- Detail-oriented with impeccable organization skills
- Self-starter who demonstrates initiative, energy and enthusiasm; brings a positive, can-do approach to all challenges; works with an appropriate sense of urgency
- Proven ability to adapt complex content into customized workshops for diverse audiences
- A strong track record of being an effective, results-oriented project leader
- Must possess a strong ability to manage multiple projects across functional areas, and work independently when appropriate, in teams and as a sub-team lead
- Ability to work effectively in cross-functional environment as well as independently
- Flexibility and ability to adapt to changing conditions
- Sense of ethics and responsibility
- Strong verbal and/or written communications skills
- Learning agility and 'scalability' to take on increasing responsibility as Intercept grows
- Consistent demonstration and embodiment of our company core values: Come Together, Be Yourself, Own The Solution, Embrace The Challenge, and Keep Exploring
- Ability to have fun and thrive in a growing, diverse, and inclusive work environment