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Associate Director, West Point Laboratory Operations | Shared Services

Job Description

The West Point Laboratory Shared Services (LSS) organization is currently seeking a highly motivated individual to fill an open position as Associate Director, Laboratory Shared Services.  The Associate Director role will be responsible to provide customer-focused support to the three major laboratory areas within the West Point Laboratory Operations (WPLO) organization including: Chemistry & Virology, Microbiology and Sterility Assurance and Incoming Materials.

Primary Responsibilities and Scope of Initiatives

Model Area Leadership

  • Facilitate a culture of Continuous Improvement and problem solving through implementing Model Area tools across the WPLO organization | Model Area Tier process, Plan for the Day, 8-step Problem Solving

  • The goal of this initiative is to implement rapid problem solving techniques and drive concentrated focus on completing problem solving and projects in an organized efficient manner

  • The Model Area approach has been implemented in one WPLO Lab and one responsibility for this role will be to provide support for transition to the other WPLO Labs

WPLO Financial Facilitator

  • Lead the Operating Budget, headcount and overtime functions for the WPLO Lab teams

  • Interact with the West Point Quality Operations (WPQO) Financial Lead to provide support for the periodic Operating Budget tasks: annual operating budget Profit Plan, monthly reporting and efficiency tracking

WPLO Portfolio Lead

  • Responsible for the WPLO project portfolio and facilitating right first time, on-time project milestone completion

  • Provide Project Management consulting for project leads to ensure timely completion of project milestones and escalate obstacles

  • Attend regular Product Franchise portfolio meetings to provide portfolio status to escalate issues, establish priority and solicit resources

Special Projects

  • Execute critical WPLO projects requiring specialized project management and problem solving skills

  • These projects typically are unplanned and typically require rapid response for a critical business need for a 3-6 month time period

Education Minimum Requirements

  • Bachelor's Degree in Biology/Chemistry Sciences or Engineering.

Required Experience and Skills

  • Minimum nine years experience in a technology/operations supporting process or analytics in the Pharmaceutical Industry

  • Lean Six Sigma Green Belt certification required

  • Demonstrated strong project leadership of cross-functional teams supporting critical projects to deliver successful completion to project target milestone dates

  • Demonstrated strategic skills to develop innovative solutions for undefined problems and business processes to meet the needs of internal customers and project sponsors

  • Ability to work effectively across boundaries to build a strong collaborative work relation with other Company functional areas and external partners

Preferred Experience and Skills

  • LSS Black Belt certification

  • Diverse experience with vaccine product testing analytical methods

  • Demonstrated strong project management and leadership skills for cross-functional projects

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high quality, reliable supply to customers and patients on time, every time. 

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at
For more information about personal rights under Equal Employment Opportunity, visit:

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We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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Number of Openings:


Requisition ID:R81484

Associate Director, West Point Laboratory Operations | Shared Services

West Point, PA
Full Time

Published on 01/22/2021