Skip to main content

Customer Service, German speaker

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. With a global team of 50,000, we harness insights, commercial and scientific depth, and executional expertise to empower clients to achieve some of their most important goals.

Position Purpose:

We are looking for a passionate Panel Administrator Associate to join us at our Madrid Production Hub office!

The primary focus of the role will be to be responsible for building up and maintain a panel of doctors that need to report quality data during different data collection periods.

If you want to play a key role in a multi-country, dynamic and committed team this could be the role for you!

What to expect:

  • Initiates calls to panel members using a prepared selling strategy.
  • Interacts effectively and professionally with doctors either by phone and email
  • Not afraid of making cold calls and building up professional relationships with panel members.
  • Promotes panel members participation in syndicated, on-going panels as recommended.
  • Initiates follow-up calls with panels to achieve maximum rate of return, following prescribed script.
  • Receives and processes all incoming calls from panel, responding to some routine questions and referring non-routine questions to manager.
  • Prepares and mails hardcopy data collection documents to assigned panel.
  • Collects information from panel and ensures quality meets basic requirements.

Our ideal candidate: Skills & other requirements

  • Native speaker or very high of German languages are required. Interview will also be conducted in the language.
  • High school graduate or equivalent.
  • Highly organized with experience of working accurately to tight deadlines
  • Experience working for multi-national corporations is an advantage.
  • Very valuable experience maintaining & updating data bases. Good skills with Microsoft Excel is a plus.
  • Excellent communication skills is a must.


  • IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)
  • FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
  • Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
  • IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100&rerg; List which recognizes the world's best service providers across a range of industries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

Are you interested or do you know the ideal candidate?

  • Employees are expected to have at least 12 months service with the Company prior to applying for any internal vacancies.
  • Before applying you must obtain your Manager's authorisation.
  • If you know the right candidate or for more information on this role please contact

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1099141

Customer Service, German speaker

Full Time

Published on 12/18/2019