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Director, Client Manager


You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 23,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.

Adheris Health, a Syneos Health company is the industry leader in education and adherence programs that help patients stay on prescribed chronic drug therapy. Working with a national network of retail pharmacies, major pharmaceutical manufacturers, and health plans we design and administer programs that manage chronic disease, educate patients about their condition, and increase patients’ compliance with prescribed medications.


Responsible for the direction, management and success of the Account Management organization, including Project Management in a client facing capacity. Responsible for managing competing priorities, interfacing and presenting to clients, managing a team that supports all products in the Adheris Health portfolio.

  • Direct the team in the estimation, design, development, launch and management of client-sponsored programs
  • Coach, motivate, lead and manage Account Management team members while acting as a central point of communication for the team and stakeholders. This will include overseeing work flow, revenue-related activities and influencing team members to take positive action and accountability for the delivery of their assigned work.
  • Supervise and manage staff and conduct performance reviews. Mentor, coach and maintain a best-of-class Account Management team. Responsible for career development, objective setting, review and productivity of team members.
  • Develop and drive strategic direction for department, align account assignments across team appropriately, implement best support model and evaluate with evolving business needs
  • Work closely with the Account Managers and Project Managers, to oversee the day-day operations of the team, including opportunity pipeline, forecasts, account assignments, process review, hiring and training.
  • Maintain and grow long-term strategic client partnerships, responding to day-to-day client needs as needed.
  • Oversee team process throughout the entire program lifecycle including estimation and contracting, design, implementation and maintenance to drive consistency, efficiency and best practices across department.
  • Develop deep knowledge of Adheris Health products, services and capabilities.
  • Consult and guide team with program design to ensure successful program implementation and results.
  • Serve as internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework.
  • Identify and implement opportunities for improvement to streamline team processes, create efficiencies in day-to-day work and foster strong cross-departmental relationships.
  • Collaborate with senior leadership, clients, and with cross-functional internal teams including Clinical, Analytics, Operations, IT,Sales and Finance, fostering strong relationships
  • Oversee Account Manage team in resolving program issues, troubleshooting, track program progress, including spend and budget, and forecasting revenue.
  • Participate in and contribute to internal strategic planning sessions.
  • Deliver status reports and presentations to clients and leadership as needed.
  • Develop and refine KPIs pertaining to quality, volume reporting and other key metrics across department.
  • Work on teams with visibility and the chance to advance within a growing organization.
  • Gain broad pharmaceutical industry knowledge and experience.
  • Be part of an important mission and do work that matters.

Job Requirements

Bachelor’s degree required; with 7 years of work experience

  • Minimum 4 years of Management or Leadership experience
  • Prior experience in Client Services required
  • Pharmaceutical or healthcare experience a plus
  • Detail oriented with demonstrated ability to manage multiple projects and competing deadlines
  • Demonstrated problem-solving and troubleshooting skills, particularly within a team environment
  • Demonstrated ability to lead team(s), influence outcomes, set and obtain goals
  • Strong decision-making skills with forward thinking mindset and ability to understand, innovate and continuously improve processes
  • Holistic thinker; the ability to understand program objectives and complex program designs while being attentive to program details
  • Strong interpersonal skills and excellent communication (both verbal and written) skills, experience in cultivating relationships (e.g. diplomacy, flexibility, adaptability, can-do attitude, win-win approach)
  • A passion for building client relationships
  • Strong organizational and documentation skills
  • Willingness to travel domestically on a regular basis

Computer proficiency with MS Word, Excel, and PowerPoint

Full Syneos Health Selling Solutions benefits which include:

  • Generous paid time off and company paid holidays
  • Domestic Partner Coverage for: medical, dental, vision, and voluntary life insurance
  • Medical – Cigna; Dental – Delta Dental; Vision - EyeMed
  • Company Match 401K - $0.50 per dollar up to 9% of salary
  • Eligible to participate in Employee Stock Purchase Plan
  • Flexible Spending Accounts: Health Care and Dependent Care
  • Company-paid Basic Term Life Insurance at 2x base salary
  • Optional Supplemental Term Life Insurance (100% employee paid): for employee, spouse/domestic partner, and children.
  • Company-paid Short and Long Term Disability
  • Optional Supplemental Short and Long Term Disability (100% employee paid): employee only
  • Employee Assistance Program
  • Tuition reimbursement
  • Referral bonuses
  • Dedicated training and support

Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)

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Director, Client Manager

Burlington, MA
Full Time

Published on 05/31/2019