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Director, Information Technology - Commercial & Medical Affairs

Job Description


At Intercept, our mission is to build a healthier tomorrow for patients with progressive non-viral liver diseases. Intercept's lead product, obeticholic acid (OCA), is a first-in-class farnesoid X receptor (FXR) agonist. OCA, marketed under the brand name \"Ocaliva®,\" is approved in the U.S., EU and Canada for certain patients with primary biliary cholangitis (PBC), a rare autoimmune liver disease. Ocaliva® was the first product to be approved for PBC in over twenty years and our team is proud to have been pioneers in providing the first second-line treatment option to patients with such critical need. The Ocaliva® launch in 2016 also marked Intercept's successful transition from a development-stage company to a fully integrated commercial organization with continued growth.

In February 2019, Intercept reported positive topline results from the Phase 3 REGENERATE study of OCA in patients with liver fibrosis due to nonalcoholic steatohepatitis (NASH), which impacts the lives of millions of people in the U.S. alone. Currently, there are no available treatments for NASH, and Intercept is among the leading companies focused on the disease.


As Intercept continues to build its position as the leader in progressive non-viral liver disease and pursues its goal of bringing the first approved therapy to patients with NASH, we are seeking a highly qualified Information Technology Director - Commercial & Medical Affairs Functions, reporting to the Chief Information Officer. This role will have an IT strategy and delivery responsibility for both the Commercial and Medical Affairs business units. The IT Director will partner with leaders to stimulate, surface, and shape demand for IT solutions and assets. This individual will also ensure delivery of information technology solutions that generate business value.

The Director will play a key interface role with other IT and business units to ensure successful alignment and enablement of business objectives. The Director is accountable for the overall business relationship management, strategic technology roadmap, identifying, qualifying, and driving adoption of technology solutions that drive measurable business outcomes for the business.


The successful candidate must be able to perform each of the following satisfactorily:

* Have both strategic and operational responsibilities toward the Commercial and Medical Affairs business functions; lead in strategic planning of Commercial and Medical Affairs capabilities with primary focus on technology capabilities needed to support sales, marketing, patient assistance, market access, and medical affairs functions including pharmacovigilance
* Work closely with clients to understand their business, the challenges they face, and how best to introduce technology as an enabler to support them in achieving their goals and operational effectiveness
* Provide valuable thought leadership that helps drive business success - the position is the first line of contact that is accountable for all aspects of technology including business intelligence, capability mapping, strategic roadmap, systems, tool and vendor selection, and all general information technology requests
* Be responsible for engagement management, including owning and maintaining end-to-end client relationships as the single point of contact and accountability with senior leaders within the organization
* Develop business-aligned IT strategy as well as short-term and long-term roadmaps identifying capabilities that have the greatest impact - including development of comprehensive business case(s) to highlight desired business outcomes/ROI
* Identify new industry and emerging technology solutions that will add value to clients' business
* Identify opportunities where technology can provide competitive advantage and game-changing innovation
* Drive the creation or enhancement of solutions that focus on addressing business challenges and needs that drive efficiency and performance effectiveness for the business and IT
* Work with clients, business partners, and other stakeholders to develop business justifications, scope of deliverables, RFPs, and explorations of solution options
* Portfolio Management: Demonstrate responsibility for managing the business/client requests, demand planning, portfolio and financial management for all IT engagements
* Project Ownership: Drive execution of key projects as well as understand how they work and integrate into the business ecosystem.
* Analyze business requests to determine the best approach to creating successful resolution delivery solutions/projects effectively and efficiently
* Developing detailed budget estimates, project plans, and identifying change management and communication strategies to support successful implementation of technology within the business
* Collaborate with other business partners and IT Leadership to develop and execute technology strategies
* Ensure business unit sponsorship, at the appropriate level, for all initiatives
* Ensure that all customer expectations have been met through delivery of services or projects
* Align IT services with current and future needs of the business and its customers while improving quality of services delivered
* Ensure all projects are delivered with minimum business disruption and high user satisfaction
* Understand the legal and compliance environment and drive collaboration with the Legal and Compliance team
* Drive the spirit of \"ONE Team\" across all functions by supporting a team approach to focus on our patients and customers as our top priorities
* Make Intercept a truly desired place to work

Experience and Skills


* Preferred Education: BS, MS, MBA
* Preferred Discipline(s): Business Management, Information Technology
* 10-15 years' experience in Commercial Analytics, Medical Affairs Information Systems including complex CRM platform such as Salesforce and/or Veeva system
* Working knowledge of CRM Platform such as Veeva/Sales Force, Web analytics toolsets (i.e. Google, Adobe, Analytics, Omniture, etc.)
* A minimum of 5 years' experience facilitating the development and implementation of business initiatives and projects based on organizational objectives
* Related work experience in a Business Analyst/Business Liaison capacity working on Digital Marketing/Analytics programs
* Demonstrated track record of creating technology solutions to solve business problems (globally, or across multiple divisions or regions within a single company)
* Experience in pharmaceutical industry commercial data is a big plus
* Previous development leadership experience
* Prior consulting experience is a plus
* Ability to travel up to 25%


* Thorough understanding of digital marketing principles and various systems, applications, and environments
* Ability to effectively interface with Senior Leadership and demonstrate executive presence
* Relationship building, people management, coaching and general development skills
* A drive for self-development, the ability to collaborate, and an action-oriented work ethic
* Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
* Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams.
* A strategic thinker focused on business value results that utilize technical solutions
* Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
* Exceptional ability to lead change using positive and collaborative methods; skilled at conflict resolution and problem-solving to achieve win-win outcomes; ability to influence and motivate others using personal rather than positional power
* Ability to communicate technical or complex subject matter in business terms; possesses an outside-in focus
* Ability to define requirements and process analysis/design sessions with business customers
* Understands the IT industry - e.g., emerging technologies and trends, industry standards, solution architecture, the vendor landscape and best practices in data integration
* Vendor management, contracting knowledge, service level agreements
* Strong verbal and written communication skills; excellent organization and multi-tasking skills
* Exceptional interpersonal skills and problem-solving capabilities
* Program management skills, project management principles and software development lifecycle management
* Strong customer/stakeholder relationship management skills with internal customers and constituents
* Ability to work effectively across a matrix organization
* Ability to work independently and prioritize with minimal daily instruction
* Ability to think strategically in order to improve current processes
* Learning agility and 'scalability' to take on increasing responsibility as Intercept grows
* Consistent demonstration and embodiment of company core values: Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity
* Understanding the legal and compliance environment
* Ability to have fun and thrive in a growing, diverse and inclusive work environment


Director, Information Technology - Commercial & Medical Affairs

New York, NY
Full Time

Published on 10/12/2020