DIrector, Patient Assistance Funds
DIrector, Patient Assistance Funds
Patient Services, Inc. seeks Director , Patient Assistance Funds
Position Reports to Vice President Business Development & Strategy
Whether you’re already in the nonprofit healthcare arena or you are at that stage in your career when you’re
ready to make the move from the commercial side of healthcare over to the nonprofit space, we need you, and
the patients we serve need you.
We are looking to hire an extraordinary person to join our leadership team to help us grow, and to help us realize
our visio n which is to see the day when patients and families living with rare, life -threatening, or life -altering
conditions no longer struggle to access the treatment and assistance they need to lead their best lives.
To help accomplish this vision, we, with the generous contributions from our donors, provide the financial safety
net, products, services, and assistance to patients and families living with rare and chronic diseases and
And now we are on a mission to accomplish this for more patients , in more and better ways. This is why we need
you. This is why we are seeking a Director to lead our Patient Assistance Funds.
This national highly visible and critical role is the primary point of contact for all current and
prospective pharmaceutical donors for PSI Disease programs and works to ensure all programs are
adequately funded. This position is a member of the PSI leadership team and coordinates with all
members of the organization while working within the OIG and Co mpliance framework.
The incumbent may live anywhere in the US with preference near easily accessible travel hubs.
Essential Duties and Responsibilities
• Develop and communicate a compelling story, customized and personalized for each donor
and prospecti ve donor, providing the motivating reason for their organization to support PSI
and the patients we serve.
• Manage the donor application process including identification, development, submission,
follow -up, and contracting through receipt of donation.
• Help establish, meet, and exceed financial targets set for disease program patient assistance
• PSI Disease Fund Programs
o Secure donations from existing donors to both expand the depth of their support (more
funding for current programs) and breadth of their support (new funding for programs
they do not currently fund).
o Identify, solicit, and secure donations from new donors to expand PSI’s Disease Program
donor base , coordinating with the Executive Director of the P.S.I. Foundation as needed.
• Work w ith the Clinical Program Director to identify opportunities to develop and support new
PSI Disease Programs.
• Maintain a comprehensive donor relations program using PSI’s CRM system :
o to ensure donors and prospective donors experience high -quality interactio ns with PSI
that foster long -term engagement and support,
o to manage the application process,
o to manage the contacts, and
o to provide donors acknowledgement of donation, and reporting of results and activities.
• Attend relevant trade and industry conferences and pursue speaking opportunities to become
a sought -after subject matter expert.
• Work with Marketing to ensure compelling targeted messaging for donors and prospective
donors with the necessary frequency to keep PSI top of mind and positioned as the Nonp rofit
Patient Assistance Program (PAP) of choice.
• Identify the strategy, competitive positioning, organizational capabilities, strengths and
weaknesses of both PSI and the other Nonprofit PAPs.
• Ensure compliance with the OIG and Compliance framework in all aspects, including
communications with donors and prospective donors.
Qualifications and Experience
• Extensive contacts and relationships with in the pharmaceutical industry, and an understanding
of standards and compliance framework required.
• Minimum of five years direct sales or related experience in the healthcare industry required.
• Connections and relationships with other relevant industries, medical associations, healthcare
key opinion leaders, and patient advocacy groups.
• Knowledge of Medicare, Medi caid, Specialty Pharmacy, 340B programs and state contracting a
• Experience creating recurring revenue streams through cause marketing a plus.
• Exceptional understanding of philanthropy as it relates to the not -for -profit organization and the
desire t o serve more patients through emotive storytelling and compelling needs -based
• Excellent written and oral presentation skills that are effective with a diverse range of audiences
including board members, internal staff, donors, executives, potential funding partners and all
• Enjoys, understands, and has the persistence and skills to overcome the challenges with
prospecting and establishing new relationships across all levels of donor organizations.
• Ability to maintain a high level of professionalism and confidentiality.
• Proven ability to build and manage mean ingful professional relationships.
• The ability to work independently and collaboratively; detail oriented, well organized, focused
and goal -oriented, with a high level of initiative and energy, as well as possessing critical and
creative problem -solving sk ills.
• The knowledge and ability to create and implement a comprehensive donor relations program,
including adherence to CRM account documentation requirements.
• Ability to convey a high degree of commitment and passion for the PSI vision an d mission, and
empathy for the patients we serve.
• Embody the PSI values of integrity, compassion, innovation, community, leadership, and
• Bachelor's degree.
• Strong PC skills, proficient in Microsoft Office (Word, Excel PowerPoint, and Outlook), CRM
platforms, and experienced with videoconferencing (eg Zoom, Teams).
• Excellent verbal, written and digital communication skills.
• Ability to travel approximately 25 -30% of the time, or more as required.
• Must be able to sit or stand for extended periods o f time, lift up to 25 lbs. and perform other
basic physical demands of the position as needed.
• Valid driver's license.
• Strong Business Acumen
• Executive Presence
• Strategic Leadership & High Moral Character
• Innovative and Entrepreneurial
• Skilled Communicator with Superb Interpersonal Skills
• Complex Problem Solver , collaborator
• Financial Modeling
• Self -motivated, results and mission driven
• Highly Organized
About Patient Services, Inc.
PSI is a national 501(c)(3) charitable organization created in 1989 dedicated to assisting patients
throughout the US who are living with rare and chronic diseases. We assist patients in securing health
insurance, subsiding insurance premiums, drug co -paym ents and ancillary services related to a
patient’s condition. PSI does not provide a set financial grant to patients, rather we help pay for direct
costs of insurance and care based on financial need to maximize the ability for patients to continue to
liv e their best productive lives. Assistance is made possible through private and corporate donations.
PSI holds 12 consecutive 4 -star ratings from Charity Navigator for effective resource management and
fiscal responsibility. We operate under a positive opinion from the U.S. Department of Health and
Human Services Office of the Inspector General issued in 2002 and modified in 2017 (Ad. Op 02 -01).
EEOC and Diversity statement
PSI is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We
embrace and encourag e our employees’ differences in age, color, disability, ethnicity, family or marital
status, gender identity or expression, language, national origin, physical and mental ability, political
affiliation, race, religion, sexual orientation, socio -economic st atus, veteran status, and other
characteristics that make our employees unique.
Compensation and Application Requirements
Candidates are expected to understand the specific and unique circumstances of PSI ’s Integrity
Agreement and OIG opinions and should address how his/her experiences will contribute to the future
success and growth of PSI. Applications without a thoughtful cover letter will not be considered.
Salary range is $100 ,000 -$120 ,000 commensurate with experience and qualifications . A generous
benefits package includes paid holidays, paid time off, health, dental and vision insurance, life
insurance, short term disability insurance and matching contribution to a 401k retirement plan after
meeting eligibility requirements.
Send app lication materials to Heather Reinecke HR Director email@example.com . To ensure your
submission is considered, please include Director , Patient Assistance Funds in the subject line.