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Project Support Specialist

Job description

This position supports the project manager position and will also be client-facing. Some tasks include updating the project sheet, coordinating IRB submission packages, responding to project questions as needed, writing tickets, managing tasks, and reaching out daily to our PM team to help. A few key qualities for this position include being proactive, attention to detail, ability to multi-task and work well under pressure.

Key Responsibilities:

  • Advanced content/data entry
    • Digitization of complex paper documents
  • Final Tier of QC
    • Final verification of content/data accuracy prior to submission to regulatory board
  • Project Management Support, including but not limited to:
    • System user access control
    • Manage project activity in task management system
    • Maintain project documentation
    • Prepare and manage regulatory submissions and communications
    • Trial closeout process
      • Communicate and provide clients with appropriate documentation and data
  • Helpdesk support
    • Interact directly with customers to identify problems, replicate them, and troubleshoot for root cause.
    • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems
  • Client communications
    • Email & status calls
  • Project metrics
    • Assisting project manager with project projections and revenue recognition
  • Project invoicing
    • Generating and approving invoices for services rendered

Supervisory Responsibilities:

This position does not have responsibility for managing people


  • Minimum of a Bachelor's degree or
  • Equivalent combination of education, training and experience
  • One year of related experience

Skill Requirements:

  • Problem solving
  • Excellent communication
  • Self-motivated
  • Attention to detail
  • Team player
  • Ability to multitask
  • Organized
  • Basic knowledge in HTML, MS Office, Google Suite

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at to arrange for such an accommodation.

Project Support Specialist

Frederick, MD
Full Time

Published on 09/27/2020