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Q Squared Solutions Japan/ コールセンター担当(ラボプロジェクト)/ Call Center for Laboratory Projects

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

この求人はIQVIAのグループ企業、Q Squared Solutions株式会社によるものです。














This is an open position in Q Squared Solutions Japan, an IQVIA group company.


• Act as primary contact for clinical investigator sites with regards to lab services.
• Taking incoming calls from Investigator Sites and retrieve voicemail messages concerning lab kits supply orders, lab test or document requests, call backs etc. in a prompt manner.
• Facilitate and coordinate the communication between investigator site and Q Squared Solutions Project Management.
• Attending emails from Investigator Sites and Project Management on timely manner.
• Notify investigator sites of lab result alert values and critical values, and follow up with complete data recording and documentation.
• Contact investigator sites for lab data clarifications. Follow up unresolved issues and escalate to Project Management.
• Point of contact for investigator sites for lab data modification requests.
• Ensure monitor Lab reports has been successfully delivered to investigator sites.
• Resolve challenging customer issues requests and concerns.
• Perform proper filing and recording as required by procedures.



• Over 2 years of work experience in Japan with business level of both Japanese and English proficiency

• Familiar with Japanese business manners and politeness

• Being good at phone communication

• Flexibility and agility

Nice to have

• Work experience in call center


Please submit resume in both Japanese and English

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1090745

Q Squared Solutions Japan/ コールセンター担当(ラボプロジェクト)/ Call Center for Laboratory Projects

Full Time

Published on 02/17/2020