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Senior Client Service Analyst

Job description

Team

The Global Market Insights team comprises nearly 300 employees across multiple geographies. It is a Global function with local expertise and talent, delivering leading solutions to the pharmaceutical and life sciences industry.

The GMI Service team provides a range of support and additional insight across the GMI portfolio, ensuring clients maximise their usage of GMI products and services to facilitate a positive and productive long-term relationship.

Role Overview

Overall purpose of the job is to ensure clients maximize their usage of GMI products and services and to facilitate a positive and productive long-term relationship.

Principal accountabilities:

  • Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services
  • Expert understanding of all GMI data sources
  • Serve as an expert contact for clients using GMI data and services
  • Ensure all contracted services are delivered and look for opportunities to expand usage
  • Manage queries raised by client using in-depth understanding of the client and GMI data to ensure that a full and timely response is provided
  • Conduct client training on all aspects of GMI data and systems
  • Conduct client service meetings at customer site
  • Define and manage production of complex ad-hoc studies for clients
  • Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues
  • Coaching and/ or mentoring of junior staff or new starters
  • Responsible for maintaining and growing revenue from existing services
  • Supporting the team lead on driving and implementing GMI Service initiative



Our ideal candidate will have:

Essential Experience

  • Detailed Knowledge of the pharmaceutical and healthcare market
  • Good understanding of a wide range of IQVIA services and offerings
  • Knowledge & experience of IQVIA production and report definition processes and systems
  • High competency and interest in business intelligence and data analytics
  • Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries
  • Fluent in German and English (written and spoken)



Technical Skills

  • Experienced in the use of Microsoft office, including Word/Powerpoint /Excel, to deliver high standard reporting and analytics
  • Develop a deep knowledge in the use of IQVIA tools such as DataView, Partner, PADDs, IAM and Smart
  • Highly numerate with strong analytical skills and a strong attention to detail



Personal Skills

  • Strong interpersonal skills and ability to interact at all levels within IQVIA and customers
  • Strong team player and able to collaborate at all levels but also able to work under own initiative
  • Strong project management and process skills
  • Presentation and communication skills



Learn more here: https://www.youtube.com/watch?v=HixIKo3qR-s

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Senior Client Service Analyst

Frankfurt
Full Time

Published on 12/09/2020