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Senior Infrastructure Engineer

Job description

IQVIA CIO Infrastructure Automation service is designing, delivering and maintaining global corporate systems to leverage insource hosting with fully delegated and automated provisioning and management systems.

A project and implementation-oriented role, ensuring projects are implemented to the highest technical standards, with a focus on labor-saving technologies. The individual will also be expected to provide technical support, regular maintenance and monitoring of the automation systems. The qualified candidate must be able to manage multiple workloads/projects, automate tasks and provide innovative solutions. Superior collaboration and flexibility are crucial. This individual will have a diverse background of technical infrastructure and cloud services experience and have a service-oriented approach to IT operations.


  • Build proof of concepts regarding emerging technologies
  • Work with 3rd party suppliers to implement their products where relevant with IQVIA systems
  • Design, deploy and maintain the labs used by the automation developers for implementation and tests
  • Perform and deliver Forensic analysis
  • Design and setup team labor-saving solutions
  • Work with global teams and architects to ensure infrastructure automation systems adhere to global standards
  • Promote and understand best practices
  • Share and explore ideas, challenge the hard problem in whiteboard sessions across the team
  • Make recommendations for improvement in respect of IQVIA CIO process and operational support.
  • Support Operations teams in maintenance and problem solving
  • Work with and influence other departments and cross-functional teams to investigate and resolve performance and reliability issues
  • Follow ITIL and Service Management Processes such as Incident, Problem and Change management processes
  • Responsibilities may vary within the range of tasks and activities described, with specific objectives being set and reviewed by the Line Manager


  • Experience with task automation and scripting
  • Extensive knowledge of VMware including advanced components such as vSwitching, vSan, HA clustering and automation
  • Extensive knowledge of Windows server and hardware administration, configuration, installation, and troubleshooting
  • Solid background in TCP/IP networking and troubleshooting
  • Solid background in storage networking SAN/NAS standards and protocols (Fiber Channel, iSCSI, NFS, etc.)
  • Fluent in spoken and written English


  • Knowledge of Infrastructure as Code and/or Configuration Management (Terraform/Ansible)
  • Knowledge of Continuous Integration (Jenkins)
  • Usage of working with Version Control system (Subversion/Git)
  • Scripting abilities (Bash/PowerShell)
  • Strong documentation skills
  • Experience with building runbooks
  • Knowledge of integrated HP systems (OneView/Synergy)
  • Containerization knowledge (Docker/Kubernetes/Tanzu)


  • Intuitive approach to problem-solving at a global infrastructure level
  • Ability to diagnose, troubleshoot and resolving complex problems, owning incidents and projects from start to finish
  • Ability to pass on knowledge to other members of the team and share knowledge accordingly to peers
  • Ability to work independently and as part of a globally distributed team
  • Proactive and efficient approach to system reliability
  • Good organization skills to balance and prioritize work


  • Master's degree or equivalent experience
  • Related computing field 10 years of technical experience in a worldwide environment


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

Senior Infrastructure Engineer

Full Time

Published on 10/18/2020