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Senior Specialist Global Business Services Finance - BPO Management

Job Description

Our Finance team brings together our financial perspectives into our overall strategic and tactical decision making. We use state-of-the-art techniques for financial analysis, planning, accounting, reporting and performance evaluation. This allows the organization to continue advancing medical innovation and improve lives.  

In April 2020, Our Company announced plans to consolidate our New Jersey campuses into a single New Jersey headquarters located in Rahway, NJ by 2023. Therefore, this role will be temporarily based and an exact timing of the departmental move to Rahway, NJ will be communicated at a future date.

Position Description:

Reporting into the Director, Business Process Owner (BPO/KPO/ITO) for Global Business Solutions Operations, the Associate Director BPO/KPO/ITO will manage all aspects of our Company's GBS BPO/KPO/ITO Partnerships Globally. The selected Candidate will have full responsibility for management of the Global Finances with the BPO/KPO/ITO partners including, forecasting, managing spend, monthly financial oversight and reporting. This will also include managing the annual Operations productivity initiatives of the BPO/KPO/ITO partner to ensure all productivity commitments are met and the savings are delivered to our Company.

The selected Candidate will also be responsible for Global Change Management of the BPO/KPO/ITO contracts including managing all additions, adjustments and removals of scope from initiation through to completion including all associated contractual documentation. This position will also manage the Governance Model with the BPO/KPO/ITO partners and take the lead on all escalations from Operations related to the BPO/KPO/ITO engagements including from Market, Regional and Global stakeholders and customers of the BPO/KPO/ITO service delivery.

Responsibilities include but are not limited to the following:

Financial Management & Productivity:

  • Complete quarterly Spend Forecasting for BPO/KPO/ITOs.

  • Manage all global Financials with the BPO/KPO/ITO partner and the GBS Business Unit representative for each and every Contracts across all Financial Transactional Services in each Region.

  • Monitor and control any adjustments to financials and complete monthly reconciliation with Business Unit and Regional BSC representative to ensure Invoicing is accurate.

  • Complete monthly accruals against Global active Purchase Orders with BPO/KPO/ITO.

  • Prepare quarterly global financials and Staffing reports in conjunction with the BPO/KPO/ITO partners.

  • Track and publish every month the complete global GBS Total Savings including BPO/KPO/ITO partner annual contractual Productivity savings.

  • Maintain oversight of all Supplier annual productivity initiatives through to their completion on time and ensure the financial benefit is passed on to our Company.

  • Collaborate with our Company's Business Stakeholders to ensure productivity initiatives do not conflict with their productivity plans.

Change Management:

  • Manage, Track and Document all aspects of the global Change Management with the Suppliers.

  • Work with the BPOs to create all Change Management and Contractual documentation to reflect every adjustment to the contract. Examples being scope additions, adjustments, removals, Cola and Exchange Rate adjustments etc.

  • Work with the Business Stakeholders and their teams to ensure and changes they propose go through the appropriate Business review, and business case before moving into the official change management process.

  • Take ownership of all Change management documentation from initiation right thorough to management review and approval and through to adjustment of change in financials and monthly billing from Suppliers

  • Collaborate with our Company's Global Procurement to ensure all Change Management and Contractual documentation is in compliance with Global Procurement requirements.

Governance and Operations Support:

  • Own the Global Governance model with our Company's Operations and the BPO/KPO/ITO Partners ensuring it is executed correctly and working with the Business Units to ensure it reflects their needs.

  • Work with Senior GBS management in preparation of Governance Model meeting materials on a monthly and quarterly basis.

  • Work closely with the Business Stakeholders and GBS BSC Regional Centers on all operational and other adhoc escalations related to all aspects of the Supplier partnership including Contractual, Operational, Financial, Personnel related, Service Levels and other areas.

  • Support any new programs or applications at our Company that will impact Supplier delivery including but not limited to programs that move scope from Markets or other potential Company stakeholders and BPO/KPO/ITO partners and new application/software or changes that require implementation in the Business Units and Supplier partner locations.

Position Qualifications:

Education Minimum Requirement:

  • Bachelor’s degree; Masters/MBA preferred

Required Experience and Skills: 

  • Minimum 7+ years’ experience in working in a shared service center environment with a proven track record of consistently strong performance at this level

  • Experience managing metrics, KPIs, and MSA, Managed Services Model in addition to analytical deep-dives to understand performance

  • Proven experience of working in an organization, across more than one geography, and influencing other organizations where their support is critical to success

  • Experience in BPO/KPO/ITO relationship management and contract negotiation and administration

  • Experience in driving a performance-based culture in BPO/KPO/ITO operating environments

  • A drive to consistently deliver results and exceed expectations, analytical-thinking, quantitative and solutions-driven mentality

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.



Residents of Colorado

Click here to request this role’s pay range.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role’s pay range.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R185549

Senior Specialist Global Business Services Finance - BPO Management

Pune, Maharashtra
Full Time

Published on 08/05/2022

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