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Senior Specialist - HR Service Automation

Job Description

Right now, around 70,000 of our employees are working to cure the world’s most complex diseases. We know that our people are the key to our success, which is why our Human Resources team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative, agile and flexible. 

The HR Automation Sr. Specialist drives the employee experience agenda through the prioritization and identification of processes that can be enhanced by emerging technologies and improve the ease of doing business for our internal customers through the automation of rule based and repetitive tasks.  These services are differentiated according to our Moments that Matter approach by ensuring that key interactions can deliver a consumer grade experience to our employees whilst remaining interactions are scalable, robust and reliable.

Reporting directly to the Regional HR Service Experience Lead, she/he is responsible for assessing automation, data analytics and emerging digital opportunities with a view to their design, development, deployment and maintenance across our HR service landscape.

The Automation Specialist is responsible for:

  • Leading the process assessment and automation feasibility studies across the HR service landscape to inform the road map for future deployments.
  • Enabling our contact channel optimization strategy embracing emerging technologies such as Robotics Process Optimization (RPA), Artificial Intelligence (AI) and Chatbots.
  • Functional oversight of the installed automations, including the continuity of services during any unplanned outage or interruption to automation services, e.g. Bot management.
  • Managing the road map to the planned roll out schedule whilst anticipating the potential for risk and planned interruptions due to specific technical or operational constraints and assuring business as usual continuity for on-going operations.

Minimum Education Requirement:

  • Bachelor’s Degree required, STEM (Science, Technology, Engineering/Math) or related experience.
  • 3+ years RPA development experience in RPA industry leading platforms.
  • 3+ years hands-on programming/ scripting experience, specifically in the field of RA and robotic implementations.
  • HR Workday experience
  • Service Now experience
  • Automation experience in particular in a cloud-based environment with an integrated service platform
  • Preferred qualification: Artificial Intelligence/Machine learning certification

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. 

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide

(Company Standard Text)

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

If you need an accommodation for the application process please email us at

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster
EEOC GINA Supplement​
OFCCP EEO Supplement

OFCCP Pay Transparency Rule

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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Requisition ID:R17213

Senior Specialist - HR Service Automation

Charlotte, NC
Full Time

Published on 02/20/2020