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System Engineer II - Server Admin

About the Department

At Novo Nordisk, we want to make a difference. For more than 95 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world. Help us bring quality to life. Our filling and finishing facility (DFP) is a 457,000 square foot aseptic "fill and finish" manufacturing facility located in Clayton, NC and employs more than 850 people. The facility is part of a global network of manufacturing sites responsible for several key steps in the diabetes treatment manufacturing process, including sterile formulation, filling, inspection, device assembly and packaging. Producing medicines is a special responsibility. Our employees are passionate about what they do, knowing that their work makes a difference to millions of people who rely on our products every day. Are you ready to make a difference?

Position Purpose

Responsible for the operation, maintenance, administration, & lifecycle management of selected infrastructure systems & platforms.



  • Evaluate existing supported systems & designing proposed systems to ensure lifecycle management of those systems
  • Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local & regulatory requirements
  • Monitoring systems & responding to IT incidents
  • Participate in investigations & responses to IT Security & Support incidents
  • Ensure security patches are deployed according to patching procedures & manufacturing recommendations
  • Participate in Risk assessments & provide analysis of supported systems for performance & capacity
  • Plan, prepare, test & execute backup & recovery procedures for supported servers
  • Responsible for backups & annually testing the Disaster Recovery Plan for supported systems
  • Provides mentoring & technical guidance to other ITS personnel
  • Provides input for IT Infrastructure Processes & Procedures
  • Resource on site projects & works with external infrastructure resources on projects
  • Manage small department projects & support other business unit projects
  • Collaborate with System Managers, Senior engineers, & IT Security for new systems or updates to existing systems
  • Serve as SME during corporate & external agency audits
  • Support & practice IT Security
  • Ensure confidentiality of sensitive data
  • Follow all safety & environmental requirements in the performance of duties Provide ad-hoc production support & after-hours support to the site
  • Other accountabilities as assigned

Required Education

BS degree in related field with minimum 5 yr. related experience or 10 years direct experience.

Requied Experience

  • Knowledge of Microsoft OS, Linux OS, Networking principles, & concepts of IT Security
  • Experience in environments with more than 300 servers & 2000 workstations
  • Experience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management, & IT Security
  • Certification in an IT System Administration/Engineer discipline (e.g. Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.)


Required Technical/Process/Functional Knowledge

  • Strong technical background in IT Infrastructure systems & networking
  • Experience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms & deployment of servers, Backup Solutions & Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus, & network monitoring & packet analysis tools
  • Maintaining an inventory of installed software/hardware & managing software licensing
  • Analyzing, troubleshooting, documenting, & resolving infrastructure & business system hardware, software & networking incidents
  • Configuring, optimizing, & monitoring operating system software & servers
  • Perform life-cycle system development tasks for IT infrastructure systems
  • General understanding & practices ITIL framework (Incident Management, Problem Management, Change Management, Asset Management, Release Management, Service Level Management, etc)
  • Operate infrastructure systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
  • Maintain infrastructure documentation & system testing in accordance with federal, corporate, & local requirements
  • Follow all  IT infrastructure policies & procedures for qualifying, managing, & retiring IT Infrastructure Systems
  • Adhere to the Operation & Maintenance Procedures & IT Disaster Recovery Plans for supported systems
  • Participate in security audits, risk assessments, & analysis
  • Adhere to strategic IT solution strategies
  • Experience with Systematic Problem Solving (Ability to troubleshoot, resolve, & document IT infrastructure incidents)
  • Knowledge of project management & the development life cycle required
  • Perform project implementation tasks, including system assessments, market surveys, design specification development, system implementation & training for various information technology while using established procedures
  • Assure all system documentation is up-to-date prior to rollout & compliant with requirements
  • Establish & operate within IT infrastructure cost center & project budgets
  • Demonstrates good written & oral communication skills
  • Develops & maintains strong internal relationships
  • Perform other duties as assigned


Required Organization/Planning

Strategic IT Planning, IT Project Management, IT Systems Analysis (Requirement gathering, Cost/Benefit Proposal Generation), Software Life Cycle Methodologies, Software Quality Assurance, System Specification Development, Analytical Problem Solving (SPC, TQM), Critical Food & Drug Administration (FDA) Computer System Requirements (21CFRPart 11), Computer System Management, Configuration Management & Control, Information System Security Principles.



Physical & Other Requirements

  • Ability to lift up to 50 lbs
  • Ability to work in confined spaces & near operation equipment
  • Ability to work in moderate to loud noise environments
  • Ability to work hours necessary to support production & maintenance activities


Novo Nordisk is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

System Engineer II - Server Admin

Clayton, NC
Full Time

Published on 04/02/2020