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Vaccine Account Representative - TeleSales - North Wales, PA

Requisition ID: TEL000241

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century . Merck's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck's Global Human Health (GHH) Division abides by a "patient first, profits later" ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

The Sr. Vaccine Account Representative (VAR) reports to the Customer Team Leader, US Customer Contact Centers - Vaccines and represents the company with assigned customers in coordination with Multi-Specialty Vaccine Sales Representatives (Field Sales). The VAR must have strong knowledge of the vaccine market and of Merck vaccines and must demonstrate sound business judgment, territory management skills, customer service tenets, exemplary sales skills, and an understanding of ordering, fulfillment, and returns processes.

Responsibilities include but are not limited to the following:

  • Disseminating approved product messages
  • Capitalizing on opportunities to sell
  • Providing support around vaccine ordering and account management
  • Building productive relationships with customers
  • The majority of the Vaccine Account Representative's time will be spent on the phone either responding to inbound calls or by proactively contacting assigned customers
  • To achieve excellence, the VAR must achieve specific sales objectives and provide superior account management services in coordination with Field Representatives

This position is based at Merck's North Wales location in Pennsylvania. Consideration will be given to remote work based on experience and proximity to territory.

Typical hours of operation for US Customer Contact Centers - Vaccines are 8AM - 7PM EST, M-F. To provide vaccine information and support to customers across time zones, job hours vary depending on territory assignments.


Education Minimum Requirement:

  • Bachelor's degree

Required Experience and Skills:

  • Superior communication skills (written and oral)
  • Self-motivated, superior organization, interpersonal and leadership qualities
  • Excellent planning skills and good judgment
  • Attention to detail and compliance to Merck policies is critical

Preferred Experience and Skills:

  • Sales experience in vaccines or pharmaceuticals
  • Prior US Customer Contact Center or Inside Sales Experience
  • Analytical/Business acumen

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we're counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we're inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran - proudly embracing diversity in all of it's manifestations.

Job: Telesales Generic
Other Locations:
Employee Status: Regular
Travel: Yes, 15 % of the Time
Number of Openings: 1
Shift (if applicable): 1st
Hazardous Materials: No
Company Trade Name: Merck

Nearest Major Market: Philadelphia

Vaccine Account Representative - TeleSales - North Wales, PA

North Wales, PA 19454
Full Time

Published on 06/22/2019