Associate Director, Field Access Manager - Central - Chicago IL, Indianapolis IN, St. Louis MO
Job Description
Associate Director, Field Access Management
The Associate Director, Field Access Management serves as the leader to a team of subject-matter experts on access processes, reimbursement issues, and patient assistance programs for healthcare professionals (HCPs) and healthcare organizations (HCOs). In this role, you will work cross-functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures.
As a people leader, you will cultivate an environment where collaboration, growth, and professional development are at the forefront. Your leadership will enable your team to leverage access expertise, build trusted relationships, and serve as the primary point of contact for FAMs in your region. Join a mission-driven organization to help coach, mentor, and inspire others by utilizing our scientific expertise and serving as the primary contact for customers within your assigned territory: Chicago IL, Indianapolis IN, St. Louis MO
Key Responsibilities:
• Train, educate, coach, and lead a team of Field Access Managers (FAMs).
• Execute the field access strategy and oversee the success of the Field Access Management Team for which you are responsible.
• Understand Regional Payor and Medicaid coverage and provide market access education via approved materials to the Field Access Management team.
• Assist with ongoing maintenance of standard operating procedures (SOPs) regarding Hub, specialty pharmacy, field access managers, and appropriate interactions with field sales teams to support appropriate access to therapy.
• Provide proactive field-based access education to internal and external stakeholders by identifying and educating around access issues and sharing successes.
• Educate and communicate technical knowledge of patient enrollment process, payer coverage policies, prior authorization process, appeals process, patient support programs, and Hub operations to Field Access Management team.
• Participate in cross-functional meetings with sales, market access, and marketing to ensure alignment and understanding of the access landscape, issues, and field access strategy.
Minimum Requirements:
• Bachelor's Degree; 9+ years in the pharmaceutical/biotech industry
• Minimum 3 years of experience in patient support, healthcare sales or operations, project management, or reimbursement support
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines
• Exhibit competent understanding of hub and patient support activities
• Proven ability to manage multiple priorities in a hybrid environment with 30-35% travel; Must reside in the assigned territory/metro area
repsales
Required Skills:
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$139,600.00 - $219,700.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at [click to reveal website link].
You can apply for this role through [click to reveal website link] (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
75%
Flexible Work Arrangements:
Remote
Shift:
Not Indicated
Valid Driving License:
Yes
Hazardous Material(s):
n/a
Job Posting End Date:
12/10/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R375962