Junior Customer Experience Analyst

Role Summary:

As a Customer Experience Analyst, you will be responsible for maximizing client value from IQVIA products and services while fostering strong, productive and long-term relationships. You will proactively identify opportunities to expand existing services or introduce new services, ensuring client satisfaction and business growth.

Role & Responsibilities:

• Establish and maintain strong business relationships with Pharma clients, proactively supporting their data and service needs
• Expert knowledge of IQVIA data sources, including Pharmacy, Parapharmacy Modern Distribution, Medical, Hospital, and Wholesalers
• Serve as a key contact for clients using IQVIA data, software, and services
• Ensure fulfillment of contract specifications and ad-hoc client requests with timeliness and quality
• Coordinate internal production of client deliverables with offshore teams, ensuring effective communication and client satisfaction
• Provide insightful interpretation of data to resolve business questions and enhance decision-making
• Collaborate with Account Managers to maximize the value of IQVIA products and services to clients and share client activities and updates
• Identify revenue opportunities within current and new clients, maintaining growth and retention
• Conduct training on IQVIA data, systems, and services for both clients and internal teams
• Conduct client service meetings at customer site

Skills & Experience Required:

• Bachelor's degree in Health Care, Market Research, Statistic, Data Science, Economics, Marketing or a related field
• Related work experience, preferably within the pharmaceutical industry or consultancy
• Excellent communication skills (both written and verbal)
• Strong organizational and time management skills, with the ability to prioritize tasks effectively
• Expert problem-solving, analytical, and customer service skills
• Excellent team player, with the ability to work autonomously when needed
• Experience working with Microsoft Office, including Excel, PowerPoint, Outlook and Copilot
• Fluent in Portuguese and English, both spoken and written

Beneficial Skills and Experience:

• Knowledge of the pharmaceutical and healthcare market
• Experience working with cross functional and multi-geographical teams
• Experience providing training to others
• Knowledge of time series analysis and statistical modelling
• Experienced in the use of Microsoft office PowerBI and/or Access
• Expertise in IQVIA software, like Flexview and IAM is a plus

What we offer:

• Initial training of the different data, services and tools of IQVIA
• LinkedIn Courses on a variety of areas to improve or create new skills
• Positive team environment of mutual help and support
• Company initiatives for networking and bonding between co-workers (for example: volunteer actions, after-work social events, sports tournaments, etc.)
• Hybrid model of work (home; office; and client meetings)
• Competitive salary and benefits

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.