Commercial - Associate Director, Omnichannel Operations (Medical Affairs & Global Rare)

Job Description

Qualifications
Bachelor s degree in a relevant field;advanced degree a plus.
7 10+ years of experience in omnichannel, digital, or marketing operations within pharma, biotech, or another regulated environment.
Proven experience supporting hands-on execution of multi-channel campaigns.
Working knowledge of CRM, Client, and related MarTech platforms and how they connect in execution.
Experience coordinating QA, UAT, and launch activities across internal and external teams.
Strong understanding of privacy, consent, and accessibility requirements in execution (GDPR, HIPAA, WCAG).
Comfortable troubleshooting issues and operating in fast-moving execution windows.
Strong organizational and communication skills in highly matrixed environments.
Background in Medical Affairs or Rare Disease marketing is a strong plus.

Required Experience
7 10 years of omnichannel experience preferred
Open to candidates with 20+ years of experience depending on fit and and if they are aligned with rate
Strong background in omnichannel marketing and digital marketing
Experience with marketing technology implementations
Experience working cross-functionally with multiple stakeholders
Strong organizational and communication skills
Ability to act as a subject matter expert in omnichannel operations

Technical/Platform Knowledge
General understanding of systems is required, though deep platform ownership expertise is not necessary.
Platforms mentioned:
Salesforce Marketing Cloud
CRM systems
Veeva
Manager emphasized that the candidate should understand how platforms function operationally and be able to collaborate effectively with platform owners. Example provided: partnering with a Salesforce Marketing Cloud owner to develop and execute email journey strategies aligned with business goals.

Meet Your Recruiter

Medhabini Mishra