Customer Solutions Chemist

Title: Customer Solutions Chemist
Location: Remote with travel on the West OR East Coast
Type: Full Time, Salaried with benefits
Salary: $80,000-$120,000/year plus bonus

Overview:
A specialty materials company is seeking a Customer Solutions Chemist to join their growing team! In this brand new role, you will play a key part in identifying and evaluating new market opportunities for internal R&D teams by bridging the technical gap between external customers & internal departments.

Responsibilities:

• Engage with customers and leads (primarily in person) to identify new business opportunities, understand needs, deliver solutions, and gather feedback.
• Assess customer requirements and promote relevant products, technologies, and capabilities.
• Build and maintain strong relationships with customers, suppliers, and industry groups to enhance collaboration and market insight.
• Track market trends, customer needs, and competitor activity, sharing insights with internal teams.
• Maintain a market opportunity pipeline in CRM; prioritize projects aligned with company goals.
• Complete CRM documentation, including call reports, opportunity entries, and pipeline updates.
• Partner with customers and internal teams to identify unmet needs and develop new product opportunities.
• Collaborate with Innovation to define technical requirements, ensure feasibility, and support funding efforts via SOWs.
• Coordinate with Sales, Innovation, and internal teams to ensure excellent customer service.
• Engage customers on new applications and maintain strong technical knowledge through networking.
• Represent the company at trade shows, conferences, and industry events.

Requirements:

• Bachelor's degree in Chemistry, Materials Science, or related field
• Industry experience in a technical role with strong customer-focused problem-solving skills
• Knowledge of adhesive chemistry and/or polymer science preferred
• Strong marketing and project management skills; CRM experience preferred
• Able to explain complex technical concepts to diverse audiences
• Committed to confidentiality and professionalism
• Willing to travel up to 50% domestically and internationally

#LI-ED1

#M3

Ref: #558-Scientific