Healthcare IT Field Technician - Connectivity Support - Northeast

Position Description:

Our IT field service technicians for Connectivity Support position will travel to perform duties onsite at customer locations supporting the implementation of POC Link server and perform software upgrades with our client's instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.

Support will include:

• Utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best-practices on use of solutions in various settings.
• Ability to perform preliminary troubleshooting is also required as part of this role.
• Position will monitor and report customer practices and testing locations as well as report key learnings.
• Tracking of customer testing locations and tracking installation status is also required.

Other duties may include:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

Travel Requirement: Requires at least 75% travel within the United States - regionally and nationally. Must be located within 1 hour of an airport.

EDUCATION AND EXPERIENCE:

Required

• Associates degree in IT-related fields
• Minimum of 3 years of IT related experiences
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow up skills
• Excellent verbal and written communication skills and attention to detail

Requirements in the following IT areas:

• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure

Preferred

• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM

#LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status