Medical Affairs Communication Specialist

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Medical Affairs Communication Specialist at Empower will be at the forefront of shaping and refining the educational and promotional narrative around our compounded products and services. This pivotal role demands a robust foundation in medical knowledge, a keen eye for detail, and exceptional collaborative skills to work seamlessly with cross-functional teams. Our commitment to quality and innovation drives us to seek a Medical Affairs Communication Specialist who embodies these values, ensuring that all medical content not only meets the highest standards of accuracy and compliance but also resonates with and educates our diverse audience.

In this role, you will be entrusted with the critical evaluation and enhancement of medical content across many platforms, including patient education materials, product documentation, and promotional literature. Your expertise will contribute to the development of a strategic content plan that addresses key healthcare topics, patient concerns, and industry trends, thereby positioning Empower as a thought leader in the pharmaceutical compounding field.

The ideal candidate for this position is detail-oriented, knowledgeable, and possesses a strong ability to translate complex medical information into clear, engaging, and informative content. You will also play a key role in ensuring that all content adheres to regulatory standards and guidelines, maintaining Empower's commitment to providing quality, affordable medication.

By joining our team, you will not only contribute to the enhancement of our medical content but also engage in continuous learning and collaboration, keeping abreast of the latest medical research, treatment options, and industry trends. Your work will directly impact patient education, empowerment, and the overall success of our pharmaceutical compounding operations.

Duties and Responsibilities

• Conducts thorough reviews of medical content, including patient education materials, product documentation, and promotional materials, to ensure accuracy, clarity, and compliance with relevant guidelines.
• Works with the various cross-functional departments to provide research for onboarding new clinics, maintaining clinic relations and assisting in clinical discussions.
• Collaborates with subject matter experts and content creators to refine medical content and align it with the latest scientific evidence and best practices.
• Establishes a feedback loop with customers and healthcare professionals to gather insights on content effectiveness and areas for improvement, informing future content strategies.
• Articulates statistical tests and analyses to determine statistical relevance.
• Writes, edits, and publishes clinical trial overviews, journal clubs, knowledge center articles, etc.
• Uses proper project management tools (Jira, Confluence, etc.) to communicate regular status updates on all ongoing efforts.
• Works closely with the Regulatory Affairs and Medical Affairs teams to ensure that all medical content adheres to regulatory requirements and standards for compounding pharmacies.
• Keeps abreast of changes in medical regulations and guidelines, integrating updates into existing content as needed. governs healthcare and pharmaceutical 503A and 503B compounding.
• Supports business relationships that positively impact our ability to continue delivering our products to the current markets in which we operate.
• Collaborates with Marketing, Sales, Regulatory Affairs, and other teams to ensure consistency and accuracy in messaging across various platforms.
• Provides medical expertise and guidance to support the development of marketing materials and educational resources.
• Contributes to the training and development of internal teams on medical and scientific aspects related to compounded products.
• Provides education, training, and support to all pharmacy employees.
• Stays informed of new medical research, treatment options, and industry trends to enhance the overall knowledge base within the organization.
• Drives the development of a strategic content plan that addresses key healthcare topics, patient concerns, and industry trends relevant to compounding pharmacy services, aimed at educating and engaging our target audience.
• Optimizes all medical content for digital platforms, including SEO optimization, to enhance online visibility and user engagement.
• Develops patient-centric content strategies, including interactive guides, video content, and infographics, to empower patients with knowledge about their health and medication options.
• Implements a continuous quality improvement process for content creation and management, involving regular content reviews and updates to maintain high-quality standards.
• Communicates Empower's innovations, research activities, and industry contributions through engaging content aimed at a non-specialist audience.
• Articulates statistical tests and analyses to determine statistical relevance and assists in the investigation and research of new product requests.
• Works with the Medical Affairs team on all ongoing projects.
• Works on research and development of new product launches.
• Fosters collaborative initiatives with healthcare professionals, industry experts, and academic institutions to co-create content that enhances Empower's credibility and informational value.
• Performs other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the work day and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus.The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Understands pharmacology andpathophysiology of therapeutical areas including but not limited to:Dermatology, IV Therapy, Women and Men's Health, Hormone Replacement, WeightManagement and Fertility
• Familiarity with regulatory requirements governing medical content in the pharmaceutical industry.
• Detail-oriented with a critical eye for accuracy and consistency.
• Proficiency in content management systems and digital optimization tools, with the ability to adapt content for various digital platforms to maximize reach and engagement.
• Demonstrated ability to work with project management tools such as Jira and Confluence, ensuring efficient workflow and timely updates on content development projects.
• Strong analytical skills, with the ability to critically assess medical research, guidelines, and trends to inform content development and strategy.
• Commitment to continuous professional development, with a keen interest in staying informed about the latest advancements in medicine, pharmacology, and healthcare communication.
• Demonstrated ability to create and execute a strategic content plan that addresses healthcare topics, patient concerns, and industry trends, positioning the organization as a thought leader.
• Familiarity with the principles of patient education and engagement, and a passion for empowering patients through informative and accessible content.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• Advanced degree (MD, PharmD, or equivalent) is required.
• Minimum 4 years of experience in medical content review, preferably in a pharmaceutical or compounding pharmacy setting required.
• Experience in translating complex scientific information into patient-friendly language, making difficult concepts accessible to a lay audience.
• Experience in SEO strategies and principles, ensuring that all content is optimized for search engines to enhance visibility and user engagement.
• Licensed and in good standing with the Texas State Board of Pharmacy preferred.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.