MGR CLINICAL TRIALS BUSINESS OFFICE

Position Highlights:
The Manager, Clinical Trial Business office is responsible for providing leadership and has general
oversight of the operation of the Clinical Trial Business Office functions including Clinical Research
Budget Analysis, Coverage analysis, Clinical Trial Management System calendars activation and post
activation amendments.
This position is responsible for managing the operation of Clinical Trial Business Office (CTBO) teams.
The manager oversees the Clinical Research Budget Analysis team's operation to ensure timely and
compliant budget negotiations; oversees the Clinical Research Coverage Analysis team's operation to
ensure released calendars are accurate and compliant; oversees the Oncore Administrator team's operation to ensure data is entered timely, accurately and of the highest quality. The manager ensures
the Key Performance Indicators (KPI), including Service level Agreements (SLA) for activation and
amendments, quality and productivity are met or exceeded. The Manager, Clinical Trial Business Office
is responsible for the operation, processes and initiatives of the department to successfully achieve
clinical trial participation and revenue goals.

The Ideal Candidate Will Have:

• MBA, MHA, or related advanced degree
• CHRC
• Oncore Financials
• Experience in clinical research or revenue cycle, billing compliance, research contract management, billing, coding, revenue recognition/integrity.
• Experience in medical coding or billing
• Advanced experience in Excel (V-Lookups, Pivot Tables, Index, etc.).
• Knowledge of healthcare compliance and federal regulations related to clinical research
• Knowledge of research regulatory environment

Responsibilities:

Develop and monitor policies and procedures, metrics and dashboards for effectively managing team

• Ensure productivity and quality standards are set, adhered to and shared with team members to ensure adequate coverage, timely turn around and SLAs are met leading to institutional goals

Maintains knowledge of rules and regulations governing clinical trials

• Keeps current with healthcare industry guidelines, requirements, and compliance best practices.

Contract Administration/Management

• Will work with Office of General Counsel to ensure proper review of agreements take place and that all contracts are managed within the contract management system software.

Manage and cultivate relationships across the center

• Work closely with the Clinical Trials Office, Research Finance, Patient Financial Services, and Moffitt Medical Group in resolving research-related billing issues.

Research Revenue Cycle Management and Integrity

• Responsible for ensuring the team enters event schedules, budgets, billing plans, and other financial information into Clinical Trial Management System or other software to maintain proper reimbursement and revenue integrity. Will ensure proper cost centers are used

Department Related Projects

Conducts special department projects as they are assigned

Manage and oversee team of Budget/Coverage Analysts and Coverage Analysts

• Performs reviews of departmental folders to ensure accuracy in documentation, required checklist and other necessary paperwork are in place and updated with the protocol, executed agreement, budget, and other pertinent documentation. Responsible for identifying possible file errors and notifying appropriate team members to resolve issues, making sure documentation leaves clear trail
• Monitors staff productivity and quality. Assigns staff workload. Provides functional direction and continuing education related to budget development and negotiation, contract negotiation, and general business comprehension
• Responsible for maintaining employee policies and work rules as they relate to PTO requests, appearance, safety, and confidentiality for all team members
• Develop corrective action plans and educational programs for furthering research contractual/budget education for quality improvement
• Will interview potential candidates under direct supervisory as well as execution of staff performance appraisals. Responsible for hiring, counseling, mentoring, coaching, performance management, reward and recognition of direct reports. Responsible for issuing HR disciplinary actions as needed
• Actively resolves problems/conflicts, recommends solutions, and initiates action/follow up while encouraging staff to recommend solutions
• Ensure coverage analysts are providing timely completion of work
• Ensure coverage analysts are providing high quality accurate and compliant coverage analyses, document concordance, etc.

Training/Education

• Provide training and consultation to investigators and research staff and managers on regulations and policies related to budget negotiation, contract administration, research revenue cycle management. Also provides consultation in the development of investigator-initiated protocols with respect to implications for budgeting

Research Revenue Financial Oversight and Review

• The types of challenges typically faced, and decisions typically required in this job begin with the review of the basic financial information of funding sources. Determine the risk of the funding source and inform upper management of findings. Work with Research Finance to review accounts receivable on a routine basis to determine the potential funding source limits and advise upper management of concerns. Assist in the development of the reports requested to determine and monitor revenue, costs, fee schedules, CPT codes, recording timelines to complete tasks, calculation of fees distributed to department and programs, study types, and financial analysis of potential loss.

Credentials and Qualifications:

• Bachelor's Degree in Business Administration, Finance, Healthcare, or research related field
• Minimum of seven (7) years Healthcare Clinical Research or Revenue Cycle experience; including at least three (3) years of experience in a leadership, supervisory and/or management role within a
  business and/or financial analysis department is required.