Manager, Marketing Recruitment and Enablement, Early Clinical Development - IQVIA Biotech

**Candidates must have digital marketing experience**

BASIC FUNCTIONS:

Independently manages the planning, coordination and clinical trials marketing and recruitment/retention programs. Communicates with sponsors and project teams to implement and monitor impact of the marketing and recruitment/retention tactical plan. Makes proactive operational and tactical recommendations as needed based on study performance. Collaborates with internal teams and external providers to deliver all appropriate tactics associated with the marketing and recruitment/retention strategy. Represent the team at site/sponsor-facing meetings to present strategy/rationale. Ownership for study KPI and financial performance.

May supervise patient recruitment coordinator staff members, as assigned based on project parameters, to ensure coordination of design, specification, planning and execution of multi-center recruitment programs.

ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Develops and maintains collaborative working relationship with Project Management team, site coordinators, investigators, sponsors, vendors, and internal Recruitment Management team to efficiently execute centralized recruitment/retention programs. Establishes and leads all daily communications with these internal/external teams.
• Independently executes marketing and recruitment/retention strategic plans and manages budget.
• Independently coordinates and maintains daily workflow through Recruitment Management department, ensuring that all daily/weekly tasks are completed as required during critical startup, execution, and closeout phases of centralized recruitment/retention programs.
• Develops creative assets to be used for marketing, recruitment/retention of studies, including translations and revisions if applicable. Ensures final IRB/EC approved materials are filed and provided to appropriate vendors for final usage.
• Analyzes, tracks, and forecasts the progress of recruitment and retention programs and recommends adjustments on a site-by-site basis, reporting and providing recommendations both internally and externally as required. Provides weekly updates to teams.
• Within the framework of centralized plans, develops unique advertising plans/retention plans for individual sites, along with ongoing assessment of sites' capacities relative to intake/processing of advertising responses.
• Facilitates vendor contracting process, purchase orders and approves vendor invoices
• Provides monthly EAC updates to Project Management team, if required.
• Collaborates with Finance lead for budget projections Provides ongoing assessment of the need for new tracking systems/programs as required. Includes development, testing, and supervision of implementation.
• Assists in developing recruitment proposals and corresponding budgets for new projects. Participates in new business development needs as necessary.
• Provides guidance and coaching to less experienced colleagues in analytics of Recruitment Management.

• Prioritizes daily workload of project team members for assigned projects and assists with recruitment calls as needed

• Manage project team members (Patient Recruitment) in accordance with organization's policies and applicable regulations. Responsibilities include:
  • Planning, assigning, directing work, assessing performance, and guiding professional development
  • Rewarding and disciplining employees and addressing employee relations issues and resolving problems.
  • Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process.
  • Ensure that new employees are properly onboarded and trained.
  • Ensure that staff has the proper materials, systems access and training to complete job responsibilities.
  • Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable
  • Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
  • Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
  • Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
• Participates in corporate or organizational departmental quality or process improvement initiatives.

KNOWLEDGE, SKILLS AND ABILITIES:

• Detailed knowledge of FDA regulations and GCP/ICH guidelines as they apply to the conduct of clinical research and recruitment management
• Proficiency in Microsoft Office Suite and Publisher
• Experience with execution and oversight of digital marketing campaigns
• Effective time management skills and ability to manage competing priorities.
• Excellent written and verbal communication skills to effectively communicate to a wide variety of audiences including senior management
• Excellent interpersonal skills
• High level of facilitation skills to work with different types of team members
• Excellent mentoring and supervisory skills to build a staff that works as a team delivering uniform product to each sponsor

CRITICAL JOB FUNCTIONS IN ACCORDANCE WITH ADA CRITERIA:

• Very little physical effort required to perform normal job duties (unless otherwise indicated)

MINIMUM RECRUITMENT STANDARDS:

• Four-year Bachelor's degree or equivalent academic credential required

and/or

• A minimum 7 years of recruitment management or related experience in the clinical research field with demonstrated leadership responsibility for patient recruitment projects.
• Equivalent combination of education, training and experience

CLASSIFICATION:

This position is classified as exempt under the Fair Labor Standards Act.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

New York City Pay Transparency : The salary range for this role is $108,500 - $135,625.The actual salary will vary based on factors like candidate qualifications and competencies.