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Scrum Master / Program Manager

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Job Summary
This role will coordinate and deliver program support activities globally across multiple scrum teams and product lines including, but not limited to: cross-team coordination and release, change management, metrics definition, technical support, SDLC definition and compliance, and on-boarding/training.

Summary of Essential Job Functions

  • In collaboration with individuals across the Product organization, coordinate the development and continuous prioritization of program improvement plan
  • Coordinate and lead components of the implementation of prioritized program improvement activities including, but not limited to: cross-team coordination and release, change management, metrics definition, technical support, SDLC definition and compliance, and on-boarding/training.Act as Agile coach for software development teams
  • Monitor and document Product risks, including status reporting and risk mitigation
  • Proactively identify program issues and business impact and present details with data to management to facilitate prioritization and manage trade-offs between cost, schedule and customer benefit
  • Lead discussion and documentation of lessons learned and update the program improvement plan/re-prioritize plan components based on feedback
  • Manage activities of global Program Support staff
  • Lead the process for prioritization of program activities in collaboration with Professional Services, Product Managers, and Software Engineers
  • Other duties as assigned


  • Technical/functional expertise
  • Communication Decision making
  • Customer focus
  • Conflict management
  • Energy, motivation, and work rate
  • Project Management
  • People Management
  • Commercial Acumen
  • Business Leadership

Supervisory Responsibilities

This position does have responsibility for managing people.

Minimum Experience Requirements

  • Bachelors in a Business or Technical field
  • 5+ years of Program Management or Technical Product Management experience in a technology organization, preferably focused on delivering SaaS products in an Agile environment
  • Experience working in a software development environment building SaaS solutions
  • 3+ years working with Agile development teams. Certification as Scrum Mater (CSM), PMI Agile Certified Practitioner (PMI-ACP) or other Agile relevant certifications preferred

Skill Requirements

  • Ability to define program issues and prioritize activities for program improvement
  • Detail oriented
  • Outstanding problem resolution skills with an ability to look at solutions in unconventional ways to identify opportunities to innovate
  • Excellent collaboration and communication skills including presentation and listening skills with the ability to present
  • Proven track record in handling multiple tasks and projects simultaneously, prioritizing workload effectively, and thriving in a dynamic and complex environment

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1106476

Scrum Master / Program Manager

Frederick, MD
Full Time

Published on 02/21/2020